General Information

Information Office: the Information Office at the ticket offices provides all information about the Park. Visit the ticket office for lost and found items.

Electronic wristband: all Park guests must wear the electronic wristband given to them at the ticket office as proof of payment and for safety reasons. The electronic wristband is also an electronic payment system that records all purchases to be paid on leaving the Park.

Not allowed in the Park:
• animals;
• illegal substances and alcohol;
• chairs, sunbeds and sun umbrellas;
• bicycles, scooters, skateboards or similar with the exception of prams/pushchairs and wheelchairs;
• megaphones and musical instruments of any type;
• barbecues and stoves;
• any type of weapon, glass or potentially dangerous objects;

Temporary exit: to leave the Park temporarily and return later in the day, you must hand in your wristband at the ticket office and pay your total bill. You will be given a temporary wristband which allows you to re-enter later on. Temporary exit is only allowed between 11.30 am and 5 pm.

Unmanned parking: the Park has an unmanned parking area with spaces reserved for cars, campers and coaches. You cannot leave the parking area temporarily with your vehicle. If you do so, you must pay the parking fee again if you return.

Adults-only attractions: the Jungle Jump and Bungee Jumping are for adults only so you will be asked to show a valid ID document. Bungee Jumping is allowed for guests aged 16 years and over only if they show a valid ID document and a signed parental consent form.

Bungee Jumping: : is the only attraction not included in the entrance ticket. Bungee Jumping costs € 35 and has limited availability of booked places. Bungee Jumping entry is non-refundable in all circumstances.

Total or partial closure: The Management reserves the right to close and refuse access to attractions, slides and pools if technical and maintenance issues arise and in the event of bad weather. In all cases, tickets will not be partially or wholly refunded nor validation for use on another date allowed. Certain areas/attractions may open later than general Park opening times. In the event of a judicial order or non-legal provisions and/or events beyond our control (e.g. bad weather, power outage or Covid-19 cases) which makes Park closure necessary or advisable, no refund will be issued for tickets and any costs incurred.

General and specific regulations: Each attraction is subject to regulations, available at each entrance and on our website. The Park declines all and any responsibility for accidents or injuries to visitors caused by imprudent behaviour or failure to observe Regulations. Check the regulations for individual attractions and areas. The Management declines all and any responsibility for injuries to Visitors caused by imprudent behaviour or failure to observe Park Safety Regulations.

GETTING AROUND

Sun Umbrella and Locker Hire

Sun umbrellas (plus 2 sun loungers and 1 safe box) and lockers are available for paid hire and in limited numbers.

A SPASSO

Pushchairs

Take your child around the Park using one of our fun, exciting pushchairs. The service is free, with limited availability. Ask at the sun umbrella hire desk. All you need to do is leave an ID document at the desk. It will be returned when you bring the pushchair back.

SAFETY

Safety

To make sure you enjoy a totally carefree but safe day in the Park, please read the general Park regulations, where you will find all information about the rules you need to follow. First Aid staff are on duty at the First Aid station throughout Park opening hours. 
Announcements are not made to avoid causing alarm and/or disturbance for visitors.

TOILETS

Toilets

The Park provides free hot showers for guests.
There are child-height toilets and a baby-changing area in the adult toilets.

DISABLED FACILITIES

Disabled Facilities

The Park has no architectural barriers, so everyone can freely access all the pools, show arenas, shops and food service areas.
The Laguna De Orohas a special beach wheelchair for visitors with mobility issues. The hire service is free. All you need to do is leave an ID document at the desk. It will be returned when you bring the wheelchair back.
Paid reserved parking is available for mums-to-be and people with mobility issues.

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