The information office is located at the ticket office and can provide all information about the Park.
The ticket office is open until 4 pm.
With the bracelet, you can access all rides and performances as many times as you wish; if you keep your TICKET to the Park and present it at the Caribbean Golf reception desk on the same day, you’ll receive a €2 discount on access to the golf course.
If you wish to temporarily leave the Park and re-enter on the same day, hand the bracelet back in at the reception desk, pay for what you have already spent, and you will be given a temporary bracelet that will allow you to go back in. Temporary exit only allowed between 1pm and 5pm.
Unattended parking lot for vehicles, camper vans and buses. Temporarily leaving the car park is not allowed; if you choose to leave with your vehicle, you must pay the parking tariff again if you return.
In the event of lost and/or found items, report to the ticket office.
L’attrazione Jungle Jump è riservata ai maggiorenni.
Occorre un documento d’identità per Bungee Jumping e Jungle Jump.
Bungee jumping is allowed only to those who show an ID card that proves their age (they must be over 18). Access granted until bookings full. The cost of the bungee jump cannot be reimbursed. Underaged teenagers (16+) can only jump if a parent is present.
Due to maintenance or lack of electricity, some attractions may not be available. In the event of rain or lack of electricity, the ticket will not be reimbursed.
Every attraction is subject to a regulation. Verify the rules which are to be followed at the entrance. The Park does not take any responsibility for accidents or damage to people or things caused by carelessness or lack of respect of the “Safety Regulations at the Park”; furthermore, it does not take responsibility for anything left in the lockers or on Park premises.
ANIMALS ARE STRICTLY PROHIBITED
You can hire lockers.
You can rent parasols equipped with an object holder and 2 sunbeds, all inclusive, in different parts of the Park.
The parasols must be hired at the Park for the day of the stay and cannot be booked in advance.
There are a limited number of lockers and parasols with sunbeds.
Take your child around the park on one of our fun and creative strollers. The service is free. You are requested to leave an ID document at reception which will be handed back when you leave. Service available as long as strollers last.
To fully enjoy your day at the Park with no concerns and in complete safety, we advise you to read the general regulation of the Park which gives information on all the rules to be respected. During opening times, a first aid service is available on the premises.
We do not make announcements so as not to alarm or disturb people.
The Park offers a free hot shower facility.
In the toilets you will find a bathroom suitable for children and a space for changing babies’ nappies.
SERVICES FOR DISABLED
The Park has no architectural barriers, so all pools, performance areas, shops and restaurants can be accessed with ease.
At SHARK BAY, there is a special wheelchair for guests who have limited mobility; leave a form of ID to use the chair ; the document will be handed back upon returning the chair. This service is free
There are reserved parking spaces for future mums and disabled guests upon payment.