Guest services

Useful information


SAFETY

Caribe Bay works hard to guarantee a totally safe visit. We have established special protocols approved by TÜV Italia for every attraction and we comply with high ISO 45001-certified safety standards.

We recommend reading the general regulations so you can enjoy a carefree day at Caribe Bay in total safety. The general regulations contain the rules you must follow, and height, age and health limitations for access to attractions. The Park declines all and any responsibility for accidents or injuries to people or things caused by imprudent behaviour or failure to observe regulations.

First Aid staff are on duty in the park during opening hours.

ELECTRONIC WRISTBAND

All Park guests must wear the electronic wristband given to them at the ticket office as proof of payment and for safety reasons. The electronic wristband is also an electronic payment system that records all purchases to be paid on leaving the Park.

APP UFIRST PRENOTA LE ATTRAZIONI

Scaricando gratuitamente l'App Ufirst avrai la possibilità di prenotare, dal 15 Luglio al 28 Agosto e in base all'affluenza, l'accesso alle attrazioni più richieste Captain Spacemaker, Scary Falls e Tortuga Sky. Attraverso l’App riceverai l’indicazione di un periodo temporale in cui dovrai recarti col cellulare al punto dedicato presso la vasca di ammaraggio della struttura prenotata per ricevere il gommone e accedere all’attrazione. Presso il punto di ritrovo delle strutture che beneficiano della prenotazione ci sono delle cassettine di sicurezza dove riporre il cellulare.

DISABLED FACILITIES

The Park has no architectural barriers, so everyone can freely access all the pools, show arenas, shops and food service areas.

The Laguna De Oro has a special beach wheelchair for visitors with mobility issues. The hire service is free. All you need to do is leave an ID document at the desk. It will be returned when you bring the wheelchair back. Paid reserved parking is available for mums-to-be and people with mobility issues.

SERVICES FOR KIDS

Nursery
Pirates' Bay has a comfortable nursery close to the sun umbrellas. It is sanitized regularly and has child height toilet facilities, changing tables, breastfeeding facilities and baby food/bottle warming equipment.

ID wristband
Ask for your kids' wristband to write your mobile number or sun umbrella number on. We'll find you easily if your child gets lost. Announcements are not made to avoid causing alarm and/or disturbance for visitors.

Pushchairs Take your child around the Park using one of our fun, exciting pushchairs. The service is free, with limited availability. Ask at the locker hire point. All you need to do is leave an ID document at the desk. It will be returned when you bring the pushchair back.

PARKING

Caribe Bay has a large unguarded pay and display parking area for cars, motorbikes and campers. You cannot leave the parking area temporarily with your vehicle. If you do so, you must pay the parking fee again if you return.

Coaches can park free only on presentation of the group booking form.

SUN UMBRELLAS AND LOCKERS

At Caribe Bay you can pay to hire your sun umbrella with 2 king size sun loungers and safe box, subject to limited availability. Sun umbrella hire in the park costs € 11. Online pre-booked hire costs € 15.

Locker hire costs €5 and is subject to limited availability.

You can leave bags and helmets at the locker hire point for €5 per item.

SHOWERS AND CHANGING ROOMS

The Park provides free hot showers and changing rooms for guests. There are child-height toilets and a baby-changing area in the adult toilets and in the Nursery.

BUNGEE JUMPING

Bungee Jumping is the only attraction not included in the entrance ticket. It has limited availability of booked places. Single Jump costs € 50 and Tandem Jump costs € 100. Bungee Jumping entry is non-refundable in all circumstances.

SHOP

Forgotten something? No problem! The Caribe Bay shop has everything you need to enjoy your day in the park in style! Swimwear, beach towels, flip flops, slides, kids' toys and much more. For a fun gift or tropical-themed souvenir, discover our exclusive Caribe Bay range.

TEMPORARY EXIT

To leave the Park temporarily and return later in the day, you must hand in your wristband at the ticket office and pay your total bill. You will be given a temporary wristband which allows you to re-enter later on. Temporary exit is only allowed between 11.30 am and 5 pm.

INFORMATION OFFICE

The Information Office at the ticket offices provides all information about the Park. Visit the ticket office for lost and found items.

TOTAL OR PARTIAL CLOSURE

The Management reserves the right to close and refuse access to attractions, slides and pools if technical and maintenance issues arise and in the event of bad weather. In all cases, tickets will not be partially or wholly refunded nor validation for use on another date allowed. Certain areas/attractions may open later than general Park opening times.

In the event of a judicial order or non-legal provisions and/or events beyond our control (e.g. bad weather, power outage or Covid-19 cases) which makes Park closure necessary or advisable, no refund will be issued for tickets and any costs incurred.

PROHIBITED AND LIMITATIONS

Not allowed in the Park:
• animals;
• illegal substances and alcohol;
• glass bottles;
• chairs, sunbeds and sun umbrellas;
• bicycles, scooters, skateboards or similar with the exception of prams/pushchairs and wheelchairs;
• megaphones and musical instruments of any type;
• barbecues and stoves;
• any type of weapon, glass or potentially dangerous objects.

Adults-only attractions: the Jungle Jump and Bungee Jumping are for adults only so you will be asked to show a valid ID document.
Bungee Jumping is allowed for guests aged 16 years and over only if they show a valid ID document and a signed parental consent form.

SAFETY

Caribe Bay works hard to guarantee a totally safe visit. We have established special protocols approved by TÜV Italia for every attraction and we comply with high ISO 45001-certified safety standards.

We recommend reading the general regulations so you can enjoy a carefree day at Caribe Bay in total safety. The general regulations contain the rules you must follow, and height, age and health limitations for access to attractions. The Park declines all and any responsibility for accidents or injuries to people or things caused by imprudent behaviour or failure to observe regulations.

First Aid staff are on duty in the park during opening hours.

ELECTRONIC WRISTBAND

All Park guests must wear the electronic wristband given to them at the ticket office as proof of payment and for safety reasons. The electronic wristband is also an electronic payment system that records all purchases to be paid on leaving the Park.

APP UFIRST PRENOTA LE ATTRAZIONI

Scaricando gratuitamente l'App Ufirst avrai la possibilità di prenotare l'accesso alle attrazioni più richieste Captain Spacemaker, Scary Falls e Tortuga Sky. Attraverso l’App riceverai l’indicazione di un periodo temporale in cui dovrai recarti col cellulare al punto dedicato presso la vasca di ammaraggio della struttura prenotata per ricevere il gommone e accedere all’attrazione. Presso il punto di ritrovo delle strutture che beneficiano della prenotazione ci sono delle cassettine di sicurezza dove riporre il cellulare.

DISABLED FACILITIES

The Park has no architectural barriers, so everyone can freely access all the pools, show arenas, shops and food service areas.

The Laguna De Oro has a special beach wheelchair for visitors with mobility issues. The hire service is free. All you need to do is leave an ID document at the desk. It will be returned when you bring the wheelchair back. Paid reserved parking is available for mums-to-be and people with mobility issues.

SERVICES FOR KIDS

Nursery
Pirates' Bay has a comfortable nursery close to the sun umbrellas. It is sanitized regularly and has child height toilet facilities, changing tables, breastfeeding facilities and baby food/bottle warming equipment.

ID wristband
Ask for your kids' wristband to write your mobile number or sun umbrella number on. We'll find you easily if your child gets lost. Announcements are not made to avoid causing alarm and/or disturbance for visitors.

Pushchairs Take your child around the Park using one of our fun, exciting pushchairs. The service is free, with limited availability. Ask at the locker hire point. All you need to do is leave an ID document at the desk. It will be returned when you bring the pushchair back.

PARKING

Caribe Bay has a large unguarded pay and display parking area for cars, motorbikes and campers. You cannot leave the parking area temporarily with your vehicle. If you do so, you must pay the parking fee again if you return.

Coaches can park free only on presentation of the group booking form.

SUN UMBRELLAS AND LOCKERS

At Caribe Bay you can pay to hire your sun umbrella with 2 king size sun loungers and safe box, subject to limited availability. Sun umbrella hire in the park costs €10. Online pre-booked hire costs €15.

Locker hire costs €5 and is subject to limited availability.

You can leave bags and helmets at the locker hire point for €5 per item.

SHOWERS AND CHANGING ROOMS

The Park provides free hot showers and changing rooms for guests. There are child-height toilets and a baby-changing area in the adult toilets and in the Nursery.

BUNGEE JUMPING

Bungee Jumping is the only attraction not included in the entrance ticket. It has limited availability of booked places. Single Jump costs € 50 and Tandem Jump costs € 100. Bungee Jumping entry is non-refundable in all circumstances.

SHOP

Forgotten something? No problem! The Caribe Bay shop has everything you need to enjoy your day in the park in style! Swimwear, beach towels, flip flops, slides, kids' toys and much more. For a fun gift or tropical-themed souvenir, discover our exclusive Caribe Bay range.

TEMPORARY EXIT

To leave the Park temporarily and return later in the day, you must hand in your wristband at the ticket office and pay your total bill. You will be given a temporary wristband which allows you to re-enter later on. Temporary exit is only allowed between 11.30 am and 5 pm.

INFORMATION OFFICE

The Information Office at the ticket offices provides all information about the Park. Visit the ticket office for lost and found items.

TOTAL OR PARTIAL CLOSURE

The Management reserves the right to close and refuse access to attractions, slides and pools if technical and maintenance issues arise and in the event of bad weather. In all cases, tickets will not be partially or wholly refunded nor validation for use on another date allowed. Certain areas/attractions may open later than general Park opening times.

In the event of a judicial order or non-legal provisions and/or events beyond our control (e.g. bad weather, power outage or Covid-19 cases) which makes Park closure necessary or advisable, no refund will be issued for tickets and any costs incurred.

PROHIBITED AND LIMITATIONS

Not allowed in the Park:
• animals;
• illegal substances and alcohol;
• glass bottle;
• chairs, sunbeds and sun umbrellas;
• bicycles, scooters, skateboards or similar with the exception of prams/pushchairs and wheelchairs;
• megaphones and musical instruments of any type;
• barbecues and stoves;
• any type of weapon, glass or potentially dangerous objects.

Adults-only attractions: the Jungle Jump and Bungee Jumping are for adults only so you will be asked to show a valid ID document. Bungee Jumping is allowed for guests aged 16 years and over only if they show a valid ID document and a signed parental consent form.